Shipping policy

Shipping & Fulfilment Policy

Thank you for ordering with TW Automate. Below is a detailed overview of our shipping process and what to expect when placing an order.

Order Fulfilment Process

At TW Automate, we work closely with our trusted suppliers in Taiwan - including Shiuan Jey Technology (SJEY Tech) - to deliver industrial-grade components tailored to your needs.

To ensure product quality and consistency, all items are first shipped to our Australian facility for inspection before final delivery to you.

Depending on the product type and supplier, items may be:

  • Stocked and ready for dispatch, or

  • Custom-made to order, requiring additional production time

We offer both express and standard international shipping options based on urgency and availability.

Custom Manufacturing & Lead Times

For made-to-order or custom-configured products, manufacturing times vary by supplier and product type. Estimated production times may range from:

  • 3–7 business days (standard configurations)

  • 7–14+ business days (fully customised or multi-part systems)

If your order includes items from multiple suppliers or requires third-party components, additional time may be required for consolidation before shipment.

🚚 Estimated Delivery Timeline

Fulfilment Stage Typical Timeframe (Business Days)
Order Processing 1–2 Days
Manufacturing / Assembly (if required) 3–14+ Days (depending on product & supplier)
International Transit – Express 4–7 Days
International Transit – Standard 10–20 Days
Domestic Shipping (within Australia) 2–5 Days
Total Estimated Delivery Time 10–41 Days (depending on product & method)

Note: Lead times vary by supplier, product configuration, and urgency.
Deliveries to rural or remote areas may take slightly longer.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery location, product type, and chosen shipping method. From time to time, we may offer free shipping promotions for eligible orders.

Tracking Information

At TW Automate, we aim to provide full transparency throughout the shipping process.

You will receive a shipping confirmation email with tracking details once your order has been dispatched from our Australian facility.

If we receive any tracking updates from our suppliers during international transit, we will do our best to pass these updates on to you, especially for made-to-order items that involve longer lead times.

If you haven’t received tracking information within 10 business days of placing your order, please don’t hesitate to reach out to us:

📧 support@twautomate.com.au