Privacy policy

TW Automate ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit or use our website www.twautomate.com.au ("Site") or otherwise interact with us.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities, including to supply products and provide customer service. This may include:

  • Identity & Contact Details: Your name, email, phone number, shipping and billing address.
  • Order & Payment Information: Purchase history, payment confirmation (processed securely via third parties), and delivery details.
  • Account Information: Username, password, and account preferences (if applicable).
  • Customer Support Content: Any communication you submit via forms, email, or chat.
  • Usage Data: IP address, browser type, device information, interactions with our Site (collected via cookies or analytics tools).
  • Third-Party Sources: Shopify and integrated service providers such as payment gateways and logistics systems may also supply us information you provide to them.

2. Why We Collect Your Personal Information

We collect, hold, and use personal information to:

  • Process orders and deliver products;
  • Provide customer service and respond to enquiries;
  • Improve our Site, Services, and marketing communications;
  • Prevent fraud and ensure security;
  • Comply with legal obligations and resolve disputes.

3. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, register an account, or contact us;
  • Automatically through cookies and tracking technologies on our Site;
  • Indirectly through third parties like Shopify, payment processors, and logistics partners.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Such as Shopify, payment gateways, delivery companies, and IT support providers;
  • Regulatory Authorities: Where required by law, including under court order or investigation;
  • Business Partners or Contractors: For functions like marketing, analytics, or logistics, where they are bound by privacy obligations;
  • International Transfers: Where necessary, we may store or transfer information to servers or partners located overseas (including Taiwan, where our supplier Sjey Tech is based). We take reasonable steps to ensure those providers comply with Australian privacy standards.

We will never sell your personal information.

5. Security and Retention

We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes encryption, password protection, and restricted access.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law.

6. Cookies & Tracking

Our Site uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content and advertising. You can control or disable cookies through your browser settings, but doing so may affect your experience.

For details on Shopify cookies, visit Shopify’s Cookie Policy.

7. Your Rights and Access

Under the Privacy Act 1988, you have the right to:

  • Access your personal information;
  • Request correction of inaccurate or outdated information;
  • Withdraw consent (if applicable);
  • Make a complaint about a breach of privacy.

To make a request, please contact us at support@twautomate.com.au. We may need to verify your identity before proceeding.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before use.

9. Children’s Privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe we have collected information from a minor, please contact us.

10. Complaints and Contact

If you believe we have breached your privacy rights, please contact us in writing at:

Email: support@twautomate.com.au
We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.